Effective June 28, 2018

Klenzoid Privacy Policy


This Privacy Policy describes how we collect, use and share personal information that we obtain through your use of our website at https://eldonwater.com, https://klenzoid.com, and https://aqua-analytics.com (the “Website”) and our services (the “Services”). Please read this Privacy Policy carefully before you start to use our Website or Services, and contact us at privacy@klenzoid.com if you have any questions. If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using our Website or Services.


We collect personal information in two ways: automatically and when you provide it to us.

2.1 Information Collected Automatically through the Website

We automatically collect your information through cookies (a small file placed on your computer or mobile device that recognizes you) – and web beacons (small electronic files that monitor website traffic). We may also permit other service providers such as google, to use cookies through our Website. Cookies provide a better experience when you use our Website or Services and allow us to improve our Website. You may refuse cookies by activating the appropriate setting on your browser or smartphone. However, if you select this setting you may be unable to access certain parts of our Website or Services.

We also automatically collect information about the device(s) you use to access the Website.

Information we automatically collect about your device(s) include:
  • MAC address, IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, and device identifiers device configuration details;
  • Information about your visits to the Website, including the full URL clickstream (including date and time, recently viewed items and country of residence);
  • Website pages and listings you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We may also use technologies to automatically collect tracking information on your mobile device or your browser. These technologies include:

We may collect your location information to provide you with a better experience when you use our Website. You may refuse to provide this information when the option is made available to you. You may also set your browser to block our collection of your location at any time.
We may use technologies that can collect information about your activities over time and across third-party websites, apps or other online services (behavioral tracking) with your consent.
You can stop us from tracking your location and behavior by setting your device or browser to delete all cookies from us, refusing our cookies in the future, and using our Websites in ”Do Not Track” mode. However, if you choose this, you will not have access to all the functions of the Website.
Our Website allows you to interact with us on various third party social media platforms such as Twitter, Youtube, and LinkedIn. When you choose to interact with us via social media platforms, we may automatically collect additional personal information from you.
Additional personal information can include your personally identifiable information list, likes, gender, location, URL, a biography, any additional image or information. We may also collect your communications with us through the third party social media platforms.

2.2 Information You Provide Us

We collect information you provide directly to us through our Website, including when you create your account, subscribe to our blog, apply for a job, provide your name, contact information such as email address and phone number, and send information to us through our Website or our service providers. In addition, if you send us an email, fill out our “Contact Me” form, call us, or communicate with us in any other way, we will collect that information in order to respond to your request, feedback, or question. We will use and share information you provide to us only as described in this Privacy Policy. This information may include your name, email address, residential address, phone number, social media usernames, and profile pictures may personally identify you.

When you open an client account on our portal, we collect additional information such as your business name, email address and your first and last name, to provide you access to our portal. You may additionally provide us with information related to your business and water through our portal (“Water Data”). We additionally collect payment information, including credit card or debit card number, from our clients to process their payment. We keep your Water Data confidential.

When you apply for a job with us, we collect additional information from you. For example, we collect your name address, resume, work history, education history, residency status, and other work information to assess your qualifications for the job and to contact you regarding this or other prospective positions. If you choose to send your application information to us through Hireku, Inc, please read Hireku’s privacy policy here (https://www.jazzhr.com/privacy-policy/). We collect this information exclusively for the purpose of assessing your application and we do not share it with anyone. We keep your information for 6 months in case more opportunities arise. If you want us to delete it before that, contact us through the same link and we will delete it immediately.

2.3 Other Collection of Information

We will not ask for or request any sensitive medical or financial information. Please do not provide such information to us through emails, feedback forms or in any other way.


We use your information to:
  • Provide you with our Website and Services
  • Recognize you, verify your identity, manage your access, store your preferences, and provide customizations to your interests.
  • Perform data analysis including for administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • Send you information about our Website and Services, updates and alerts; information about your account or subscription, expiration and renewal; and information about our products and services or our partners, including advertisers.
  • Speed up our Website and Services; maintain security; and estimate our audience size and usage patterns.
  • Carry out our obligations and enforce our rights arising from any contracts.
  • Fulfill any other purpose for which you provide.
  • Comply with applicable laws and regulations and other legal requirements.


We may share your information, including personal information, with our vendors, service providers and agents to the extent reasonably necessary to provide you with our Website and Services.
For example, we may share your information, including personal information, for the purpose of:
  • Operating and maintaining our Website and Services;
  • Facilitating a potential acquisition or transfer of a majority of our assets;
  • Complying with any court order, law or legal process, including to respond to any government or regulatory request;
  • Enforcing our rights arising from any contracts entered into between you and us, including the Terms of Use and for billing and collection;
  • Protecting the rights, property, or safety of us, our customers or others when we believe disclosure is reasonably necessary or appropriate. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; and
  • Fulfilling the purpose for which you provide the information.

We may share non-personal information, aggregate or anonymous data with analytics, search engine or other service providers that help us improve our Website and Services.

We do not share your personal information with third parties for their direct marketing purposes. To request more information about your state specific privacy rights, please sent an e-mail to privacy@klenzoid.com.


You may have the opportunity to receive certain communications from us related to our Website. If you provide us with your email address in order to receive communications, you can opt out at any time by using the unsubscribe links at the bottom of our emails.

Please note that certain emails may be necessary to provide you with our Website. You will continue to receive these emails, if appropriate, even if you unsubscribe from our optional communications.


We have implemented physical, technological and administrative safeguards to secure your personal information. Click here to learn more.
The security of your information is important to us. We have implemented physical, technological and administrative safeguards to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.

All data is protected according to the varying levels of risks and sensitivity of data through physical measures, such a secure areas, technical measures, such as firewalls, and organizational measures such as employee access controls. All data is retained only for as long as it is necessary for the purposes for which it is processed. We also encrypt your personal information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or Services, you are responsible for keeping this password confidential. Do not share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee against access to your personal information by unauthorized third parties. The security of your information transmitted to or through our Website is at your own risk.


The Website is not intended for and is not directed toward minors under the age of 18.
We do not serve anyone under the age of 18 and we do not knowingly collect information from anyone under age of 18. If you are under 18 years of age, you are not permitted to submit any personal information to us. If you believe we might have any information from or about a minor under the age of 18, please contact us at privacy@klenzoid.com.


The Website may include links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for such privacy policies. Please check the privacy policies applicable to any other website you access via the Website before you submit any personal information to such other website.


9.1 Transfer of Your Information to the United States

The Website is operated from the United States. Click here to learn more.
If you are located anywhere outside of the United States, please be aware that information we collect, including, personal information, may be transferred to, processed and stored in the United States. Where the data transfer route is no longer available, an appropriate alternative will be put in place. By using our Website or providing us with any information, you consent to this transfer, processing and storage of your information in the United States. All transfers of personal information come under contractual clauses that ensure compliance at a comparable level of privacy protection as Klenzoid commits to.

9.2 Access to your personal information

We do not share your personal information for with third parties for their direct marketing purposes. You may contact Klenzoid to request access to your personal information, obtain rectification if it is inaccurate or have it deleted. Klenzoid will respond within 30 days Should Klenzoid refuse your request, it will provide justification.


We may update our Privacy Policy from time to time. If we make material changes to how we treat our users personal information, we will post the new privacy policy on the Website at https://klenzoid.com/privacy. The date that the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this account to check for any changes.


Questions, comments, requests and other communications regarding this Privacy Policy are welcomed and should be addressed to:

Klenzoid Canada Inc.
Attn: Chief Privacy Officer
245 Matheson Blvd .E, Unit 1-2
Mississauga, Ontario, Canada, L4Z 3C9
Email: privacy@klenzoid.com
Phone: 1 888 712 4000

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Dealkalizer Technologies

Some important design considerations for the chloride cycle dealkalizer are:

  • Feed water must be softened
    • Calcium chloride can precipitate and foul the beads
  • Minimal impact on total dissolved solids
  • Potential small decrease in blowdown requirements
  • Relatively low capital cost, reasonably effective, simple to operate


Some important design considerations for the WAC dealkalizer are: 

  • Additional softening required. WAC can remove as much hardness as there is available alkalinity – any residual hardness needs to be removed before the boiler.
  • Efficiency reduction with increasing flow rate, decreasing kinetics.
  • Handling of acid
    • Sulfuric acid – heat of hydration is a concern (can’t have plastic tanks, plastic piping), higher concentrations are available (up to 93%), calcium sulfate precipitation can be a concern for water sources high in sulfate levels)
    • Hydrochloric acid – fumes, plastic can be used, calcium chloride precipitation is not a concern, lower concentrations available (up to 32%)
  • Higher capital cost, very effective, easy to operate, larger footprint

Ion Exchange Explained

A quick review of ion exchange is required to understand dealkalization and we’ll use the water softening process as an example, as most boiler operators are very familiar with this.  Water softeners use strong acid cation (SAC) resin for ion exchange.  SAC resin has an affinity for divalent ions (Calcium, Magnesium) meaning that the resin wants to grab a hold of these divalent ions as they’re passing through the bed and exchange them with the sodium ions. Once resin is saturated and there are no more available free resin beads for ion exchange, a brute force wash of the SAC bead with sodium chloride (salt) brine is required.

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How to Minimize Amine Requirements

Amines should be dosed at the minimum rate required to neutralize carbonic acid, and to maintain pH levels of 8.0 to 9.0 in condensate.

In situations where incoming alkalinity levels are elevated, the concentration of amine required to neutralize the resulting elevated CO2 levels may exceed OTLs or even PELs. A number of alternatives are available to decrease alkalinity levels from incoming water:
  • Reverse osmosis (RO) Weak-acid dealkalization (WAC)
  • Chloride-cycle dealkalization
  • Demineralization (Demin)
RO, WAC and Demin units remove alkalinity from incoming water sources, and are often implemented to reduce energy and/or water consumption in steam plants because they decrease the overall mineral concentration of dissolved solids from incoming water. However, the chloride-cycle dealkalizer is a standout choice if the goal is to simply reduce incoming alkalinity on a budget. It operates much like a softener unit, and can decrease alkalinity levels by up to 95%.

Chloride-Cycle Dealkalizer Operation

Chloride cycle dealkalizers use strong base anion (SBA) ion exchange resin to swap carbonate and bicarbonate ions for chloride ions.  The footprint is similar a sodium softener, and they also use salt as the primary regenerant.  A small amount of sodium hydroxide if also often used to increase the effective capacity per regeneration.

The reduction of alkalinity in the feedwater, reduces the formation of carbonic acid in condensate, thus reducing the required amount of amines to neutralize the carbonic acid to maintain pH levels of 8.0 to 9.0 in condensate.

Implementation of a chloride-cycle dealkalizer can reduce your amine requirement by up to 90%.


There are 2 important concentration guidelines:
  • Permissible Exposure Limits (PELs)
  • Odor Threshold Limits (OTL)
The following table describes the limits set by Occupational Safety & Health Administration (OSHA) and American Conference of Governmental Industrial Hygienists (ACGIH):

Exceeding PELs poses a health risk to occupants. These PELs should never be exceeded for any period of time. See this link for a related article from the Centers for Disease Control and Prevention (CDC).


It is best practice to also follow OTLs to minimize the likelihood of complaints from occupants, especially from those with sensitivities.

A More Detailed Look at the Components of Steam


Liquid water always contains some concentration of oxygen (O2). The solubility of oxygen is primarily determined by the temperature of the water. Higher temperatures reduce the solubility of oxygen in water (see graph).
Because oxygen is extremely corrosive in high temperature water, steam boiler treatment programs use chemical and/or mechanical means of eliminating dissolved oxygen in water. An effectively treated steam boiler, and the steam it produces, will have near-zero dissolved oxygen concentrations.

Carbon Dioxide

Carbon dioxide (CO2) is released by the heating of carbonate (CO32-) and bicarbonate (HCO3-) in boiler water. These ions are naturally present in water from lakes, rivers and underground wells, and their concentration determines the alkalinity of the water source. The amount of carbonate alkalinity entering the boiler is proportional to the volume of carbon dioxide gas that will be in the generated steam. Carbon dioxide eventually forms carbonic acid in condensate. Higher alkalinity values result in greater carbonic acid concentrations.

The Release of Carbon Dioxide

The above reactions describe the release of carbon dioxide gas from sodium bicarbonate (1) and sodium carbonate (2).

The heat energy in boiler water is sufficient for the first reaction to proceed to 100% completion.  The completion of the second reaction is dependent on increasing pressure and temperature.

Higher carbonate and bicarbonate levels in boiler feedwater will lead to proportionally higher concentrations of CO2 in steam.


The amine compounds used in boiler water treatment are selected based on their boiling point, and their distribution ratio. The distribution ratio is a measure of how far the amine will travel before condensing. An optimal blend of amines will protect the entire condensate piping network (near and far). Amines are considered volatile organic compounds, and their concentration must be monitored to prevent exposure to levels beyond permissible limits.

Lesson about Amines to Impress Your Water Treatment Professional

Amines are a functional group in organic chemistry, and are derivatives of ammonia. They are separated into three main groups, primary, secondary and tertiary amines. These groups are defined by the number of hydrogen atoms replaced by organic substituents.

The most commonly used amines for neutralizing carbonic acid in condensate are:
  • cyclohexylamine (CHA)
  • diethylaminoethanol (DEAE)
  • morpholine
These amines are selected for their availability, basicity (ability to neutralize acids), boiling points, and most importantly, distribution ratios.

Distribution ratios (DR) are a measure of the how far amines will travel with steam before condensing. A proper blend of amines will include low DRs to protect condensate piping closest to the boiler, and high DRs to protect piping in longer and more complex condensate networks. Below is a table with the properties of the amines discussed above.

Other Types of Humidification Systems

Pan Humidifiers:

Pan humidifiers are essentially small shallow basins filled with water. The basins are heated with electric elements or steam, with the intent of evaporating water.

Pan humidifiers are found in smaller HVAC systems, and are susceptible to biological and corrosion fouling.

Water Spray Humidifiers:

This design uses an array of nozzles to atomize liquid water directly into the air stream. The phase change from liquid to vapour causes a noticeable drop in air temperature.

This type of system is most susceptible to biological and corrosion fouling. Facilities with year-long continuous cooling loads requiring high RH are best suited for this technology.

Steam to Steam or Clean Steam Generators:

These systems are small steam boilers, specifically designed to produce steam from high purity water sources, such as demineralization, or reverse osmosis. The energy input comes from steam raised elsewhere in the facility by a traditional steam boiler.

This design is typically more costly, and adds complexity, but produces steam with no boiler water treatment compounds.

Clean steam generators can only produce steam at low pressures.  The packaged heat exchangers rely on the higher energy content of higher pressure steam.

Water purity is critical for clean steam generators.
  • Low hardness levels (>3ppm of calcium, magnesium, or iron) will lead to fouling of heat exchange surfaces.
  • Water with even moderate alkalinity levels will release CO2 gas which will corrode any condensate piping components.
  • Moderate levels of total dissolved solids (TDS) will lead to priming or carry over, which may damage the steam control valves and/or contaminate the steam.
Therefore, Reverse Osmosis (RO) systems are ideal for humidifier makeup.  These units are designed to remove nearly all of the minerals from incoming water sources, and produce water with TDS concentrations of 0-5 ppm.

Steam to steam generators do cycle up.  Despite high purity makeup, there are always some dissolved solids.  If the generators do not purge some volume of water regularly, the bulk water will concentrate beyond acceptable levels, causing water discolouration and may lead to fouling and/or corrosion to system components depending on materials of construction.

Effects of Humidification on Occupant Comfort and Building Materials

RH levels have a direct impact on the health of patrons in a facility.

When humidity is too low occupants will get dry skin, irritated sinus, throats and eyes.

When humidity is too high mold/mildew problems can occur in the building, thus increasing the risk of illness to occupants. These health impacts are of increased concern with health care facilities who treat immunocompromised patients.

RH levels also have an impact on building materials.

The amount of moisture the material can hold will determine the extent to which it shrinks and swells with fluctuations in humidity. The effect is especially pronounced in wood and drywall, where gaps and cracks will form over time.

Windows are also prone to condensation in cold climates because they generally have little insulation value. The likelihood of condensation on windows increases as the indoor relative humidity rises, and the outdoor temperature decreases.

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